PAYMENT AND RETURNS:
In case you wish to return or exchange an ordered product, you must notify Crystal Glow within 48 hours (2 working days) of receiving the product. Only damaged products or products with defects received from Crystal Glow within 14 working days of the delivery date will be liable for refunds /returns.
If the sealed damaged product is once used, opened, with tampered or missing serial number ,Crystal Glow won’t accept returns and we won’t be responsible for it. Customers will be liable for the carrier charges for the replaced/reshipped products.
Crystal Glow has all the rights to verify first whether the product that was requested to be returned is defective/damaged and based on that verification, Crystal Glow will choose either re-ship/replace the product.
The customer needs to have the order information and order receipt in order to return a product with its original packing. Exchanging a product with another is not acceptable in Crystal Glow policy.
If the product we have in stock is unavailable for any reason, then a refund request will be initiated and the same also shall be acknowledged to the buyers through their registered email. The customer has to notify via email Crystal Glow within 24 hours of the product delivery of in cases such as product missing, dead on arrival cases, and transit damage.
If a customer places an online order and Crystal Glow couldn’t ship the product to the customer for any reason like a unexpected sudden lack of inventory or any different reason from the retailer side’, the order will be automatically cancelled and the amount will be refunded to the customer.
Note: If the customer buy a product from crystal glow website and he want to cancel it without any reason then with in 24 hours he can cancel it and customer will get the refund in 48 hours
The payment will not be processed by Crystal Glow until the customer receives the product they ordered and changes their status to a Delivered at Crystal Glow. If the product fails to be delivered within the period of time specified, the customer order will be cancelled, and the amount will have to be refunded back to the customer.
The customer needs to inform Crystal Glow within 24 hours of the product delivery in case of accessory missing, transit damaged or dead on arrival cases.
Crystal Glow will be able to refund only returned products in case they are aligned with our return policy and in case the replacement is not possible, the products will be eligible for refunds.
The customer needs to notify Crystal Glow within only 24 hours from the time of delivery in case of accessory missing, transit damage and dead on arrival cases.
If the product is mentioned on the website at an incorrect price or incorrect information due to typing error, Crystal Glow may either contact the customer to inform them about the right instructions or cancel the ordered product and may acknowledge the customer of the cancellation. In similar cases, Crystal Glow will refund the charged amount back to the customer if the payment was already received by Crystal Glow.
HOW AND WHERE CUSTOMER WILL RECEIVE REFUND AMOUNT:
The refund amount will be credited back to the Credit or Debit card used by the customer at the time of placing the order.
Crystal Glow initiates the refund within 4 working days maximum after receiving the returned product by us or our business partner. However, it could take up to 10 working days for the banks to process the refund requested and reflect back in your credit or debit card statement account. Please get in touch with your bank directly in case of any delays after the confirmation of the refund by Crystal Glow.
In case the order was placed online by Cash on Delivery method, Crystal Glow will refund the amount through a cheque in favor of the billing name provided at the time of placing the order.